Refund policy
Right of Withdrawal
TWINS – ATELIER UG
Hongkongstraße 06
20457 Hamburg, Germany
Email: anfrage@twins-atelier.de
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us
TWINS – ATELIER UG
Hongkongstraße 06
20457 Hamburg, Germany
Email: anfrage@twins-atelier.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.
This applies in particular to piercing jewelry and other sealed, body-worn jewelry, if the seal has been removed after delivery or the item has been worn.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
TWINS – ATELIER UG
Hongkongstraße 06
20457 Hamburg, Germany
Email: anfrage@twins-atelier.de
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase of the following goods:
Ordered on () / received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s)
(only if this form is notified on paper)
Date
(*) Delete as appropriate